Shipping & Delivery Policy
Shipping Origin and Coverage
GYMTIME ships standard in-stock products from warehouses in the United States.
We currently ship to the contiguous 48 U.S. states. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
If your shipping address is not accepted at checkout, please contact us at mollytao98@gmail.com before placing an order.
Order Processing and Estimated Delivery
Standard in-stock orders are normally processed and dispatched within 2 business days after payment confirmation.
Transit time begins after dispatch and does not include order processing.
| Destination | Estimated transit time after dispatch | Estimated total delivery time, including processing |
|---|---|---|
| California | 2–7 business days | 4–10 business days |
| Other supported states | 5–10 business days | 7–14 business days |
Business days are Monday through Friday, excluding U.S. public holidays. These timeframes are estimates, not guaranteed delivery dates. Total delivery estimates include an allowance for processing and carrier handoff.
Tracking and Delays
After dispatch, we will provide shipping confirmation and available tracking information. Items in the same order may ship separately and arrive at different times.
If we cannot dispatch your order within the stated processing period, we will notify you, provide an updated estimated dispatch date, and offer the applicable options to accept the delay or cancel the unshipped order for a refund.
If tracking shows an unexpected delay or your package has not arrived within the estimated delivery period, please contact us for assistance.
Bulk and Custom Orders
Large custom orders may require additional production and delivery time. The schedule will be agreed upon in writing before order confirmation. Standard in-stock processing and delivery estimates do not apply to these orders.
Address Changes and Delivery Issues
Please verify your complete shipping address before placing an order. Contact us promptly if a correction is needed. Address changes may not be possible after dispatch.
If an item arrives damaged, incomplete, or incorrect, please contact us with your order number and a description of the issue. Photos of the product, packaging, and shipping label can help us investigate and resolve the matter.